Terms & Conditions

Subject to the terms and conditions herein, we agree to provide the Services you booked with us.  The Services will be provided to you at the address of the premises supplied by you (hereinafter referred to as “the Premises”) upon booking under our mobile page or websites.

We will arrange for the cleaner(s), the numbers of which shall be requested by you upon booking, to attend the at Premises to provide the Service at your selected time and date.  We endeavor to provide the Services to you faithfully, diligently and in a timely and professional manner.

Any request for changes or variations of the Services to be provided shall be made prior to your selected time and time to enable us to make the necessary arrangement.   In the situation where you require any additional services or variations at the time the Services being performed, you must first contact us by telephone, who may agree to provide the additional services at our absolute discretion and at the additional price to mutually to be agreed between us.  Our cleaner(s) who attend at your Premises to perform the Services are not authorised to agree to any changes to the Services being provided.  Any agreement by our cleaner(s) made between you and our cleaner(s) shall not bind us in whatsoever circumstances.

You may engage us for the Services by placing booking through our mobile apps only.  Any booking either in person, telephone, fax and email are not acceptable.  At the time of booking, you must provide us details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises.

We practice the payment policy of “full payment upon booking”.

Our quotation for the Services can be easily accessed either via mobile page or websites.

4.1 Upon placing the booking at your selected time and date, you agree to pay in full our quoted price immediately.

4.2 Your booking is only confirmed when the Services is paid in full. Any booking made without payment shall be deemed to be cancelled.

4.3 The following are the methods of payment accepted by us:-

(a) Digital Payment Platform of Billplz (“Billplz”)

4.4 For payment to be made by way of Credit Card, you agree to provide us with your valid credit card details at the time of booking, and authorizes us to debit your credit card with the Services price quoted by us.

4.5 Additional terms of service for usage of Billplz:-

4.5.1 Introduction

Billplz is a digital payment platform where you will be able to reload or top up credit or money into your Billplz accounts opened with us.

We have the right to revise the following terms and conditions for the usage of Billplz from time to time where your continued use of Billplz or this platform or your registration of a Billplz account, shall be deemed irrevocable acceptance of the following terms and conditions and any such revision thereafter.

We reserve the right at all times, at our sole discretion, to change, modify, suspend or discontinue any portion of Billplz of this platform including the reload or top up methods either temporarily or permanently, without notice to you or giving any reason.

We also reserve the right to refuse to provide you access to Billplz or this platform or or to allow you to open an Billplz account with us for any reason.

4.5.2 Purpose of Billplz in Cleanions

The purpose of Billplz account opened with us is solely for the payment to us for the Services.

Save and except for the purpose of refund to you permitted by us, no money or credit in your Billplz account shall be made, paid or transferred to any third party in whatsoever circumstances.

4.5.3 Reload of Top Up Credit in Billplz

You may reload or top up money or credit to your Account using the following methods:

i. 2C2P (Grabpay, Touch N Go & Boost) and/or

You agree that we may verify and authorize your credit/debit Card details when you first register with us as well as when you use the Services.

You further agree that we may issue a reasonable authorization hold, which is not an actual charge against your card, in order to verify your payment method via your card. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your card.

You hereby confirm, consent and irrevocably authorize us to charge your credit card account, for the reload or top up sum whenever you reload or top up your Billplz accounts. You further agree and undertake to comply with the terms and conditions imposed by the issuer of the credit/debit card and/or your designated banking institutions.

When you reload or top up your Billplz accounts, you are liable to us for the full amount of the reload or top up sum if they are later invalidated for any reason including but not limited to claims by any party.

We may suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal, abusive or involves any criminal activity or where we reasonably believe you to be in breach of these terms and conditions. You agree that you will cooperate in relation to any financial crime screening that is required and to assist us in complying with any prevailing laws or regulations in place.

4.5.4 Liability

You acknowledge and agree that no liability shall be incurred by us if we are unable to complete any transfer or payment initiated by you for any reason beyond our control such as:

(a) If, through no fault of ours, your Billplz accounts does not contain sufficient credit or funds;
(b) Our payment processing centre is not working properly and you know or have been advised by us about the malfunction before you execute the transfer or payment; and/or
(c) Circumstances beyond our control (such as, but not limited to, fire, flood, or interference from an outside force), even if foreseeable or foreseen, that prevent the proper execution of the transfer or payment and we have taken reasonable precautions to avoid those circumstances.

We practice “No-Cancellation & No Refund” policy.

5.1 However, if you contact us at least twenty-four (24) hours prior to the scheduled time and date, we will allow you to reschedule the Services to your prefer time and date subject to our cleaner(s) availability one (1) time of charge.

5.2 Rescheduling charges shall be imposed for the second and following requests for rescheduling where the rescheduling charges shall be paid immediately upon our confirmation for rescheduling of the Services.

5.3 Any request for rescheduling of the Services made within twenty-four (24) hours prior to the scheduled time and date shall not be entertained where such request made shall be deemed as cancellation of the Services and the payment made shall not be refund in whatsoever circumstances.

6.1 You shall provide our cleaner(s) with the cleaning equipment in good working condition to enable us to render to you the Services in the most effective manner.

6.2 You shall also allow our cleaner(s) to use water supply and as well as electricity supply to enable us to complete the Services.

7.1 If you are dissatisfied for any reason with the Services provided, you shall inform us within twenty-four (24) hours from the completion of the Services, failing which we shall deem that you are fully satisfied with the Services.

7.2 We strives to achieve 100% customers’ satisfaction and will endeavor to resolve and rectify the problem quickly and efficiently.

7.3 In the event of any complaint, you undertake to give us opportunity to rectify the problem.

You represent and warrant that:-

(a) you shall provide a safe working environment at the Premises for our cleaner(s) to perform the Services;

(b) our cleaner(s) will have unencumbered and unobstructed access to those areas of the Premises requiring the Services;

(c) you will provide our cleaner(s) with access to all services and utilities (including hot and cold water, electricity, rubbish bins and water taps outside the building) as required by the cleaner(s) to provide the Services;

(d) you will advise our cleaner(s) prior to the commencement of the Services of any hazards, slippery surfaces, risks or dangers;

(e) you are authorised to use the Premises and obtain the provision of Services;

(f) if you requires our cleaner(s) to clean behind or under any heavy items (eg. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Services;

(g) you will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Services;

(h) you will secure the safety of animals, if any, at the time of cleaning as animals may react to vacuum cleaners or carpet cleaners or any cleaning machine to used by the cleaner(s) to perform the Services.

You are not entitled to claim from us and we are not responsible for:-

(a) not completing or providing the Services as a result of your breach of a warranty in Clause 7 above;

(b) not completing or providing the Service as a result of the cleaner(s) not proceeding for health and safety reasons under clause 7;

(c) any loss or damage incurred by you or any third party as a result of the effects of a force majeure, being any event beyond our reasonable control;

(d) not completing or providing the Services due to your act or omission or any other person at the Premises during provision of the Services;

(e) any loss or damage incurred to the Premises, or by you or any third party as a result of accidents, injuries, thievery caused by the cleaner(s).

You shall indemnify and keep us indemnified against:-

(a) all losses or liabilities arising directly or indirectly as a result of the provision of the Services including all losses or liabilities caused as a result of your breach of warranties set out in Clause 7; and

(b) all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by us in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt).

You acknowledge and accept that the terms and conditions herein shall be construed and interpreted in accordance with the laws of Malaysia and you agree to submit to the exclusive jurisdiction of the courts of Malaysia in the event of any dispute.

You acknowledge and accept that if any term or condition herein is held to be invalid, void or unenforceable, then that particular term or condition will be considered severable and the remaining terms and conditions shall continue to be binding.

The name CLEANIONS is a registered trademark. Usage of this name elsewhere is forbidden without first obtaining our prior written permission.